FAQs

• Carry-on is king: Never check your suit if you can avoid it. Use a high-quality garment bag and ask the flight attendant to hang it in the cabin closet.
• The "Inside-out" fold: If you must pack it in a suitcase: Turn the jacket inside out (lining facing out) to protect the wool. Fold it gently around softer items (like t-shirts) to prevent hard creases. Use packing cubes to keep it secure.
• Arrival protocol: Unpack immediately. Hang the jacket in the bathroom while you take a hot shower; the steam will help relax minor wrinkles. Do not iron the outside of the jacket directly.

Yes. It is standard industry practice to offer tiered discounts for wedding parties (e.g., "Buy 4 Suits, Get 1 Free" or volume discounts). Contact our support team to set up a "Wedding Group" account.

You are paying for Fit, Fabric, and Construction.

• Fit: Off-the-rack jackets are cut for a "standard" body. Altering an off-the-rack jacket to fit properly (shortening sleeves, fixing collar roll, suppressing waist) can cost $100-$200 extra. With custom, this is built-in.
• Fabric: We use premium European wools (Vitale Barberis Canonico, etc.) rather than synthetic blends often found in department stores.
• Construction: Our jackets often feature half-canvas construction, which molds to your body, whereas cheap jackets are "fused" (glued), which can bubble and feels stiff.

There is no strict rule in Australia, but common practices include:

• Groom pays: Considered a generous gift, especially if the jacket is a specific color (e.g., pink linen) unlikely to be worn again.
• Groomsmen pay: Common if the item is versatile (e.g., a classic navy blazer or grey hopsack) that becomes a staple in their wardrobe.
• Subsidized: The Groom covers 25-50% of the cost.
• The "Rental" trap: Buying a custom jacket ($400-$600) is often comparable to the cost of renting a tuxedo ($250-$300), but the groomsman keeps the asset. This is a strong argument for buying.

A Rush Order fee prioritizes your jacket in the manufacturing queue to expedite production (often cutting time to 3-4 weeks). However, this fee is strictly non-refundable, even if the event date changes or shipping delays occur due to customs/couriers, which are outside our control. We strongly advise ordering early to avoid this stress.

• The buddy system: Ask a friend to measure you. It is nearly impossible to measure your own back width or sleeve length accurately.
• Garment vs. Body: You can also measure a jacket you already own that fits well. Lay it flat and measure the seams (Pit-to-Pit, Shoulder-to-Shoulder). Be sure to select "Garment Measurements" when ordering so we know these are the finished dimensions, not your body dimensions.
• The drop: Know your "drop" (Chest size minus Waist size). If you have an athletic build (large drop) or a larger midsection (negative drop), custom tailoring is essential as off-the-rack jackets will likely fit poorly in one area.

Since we don't measure you in person, we back our product with a guarantee. If the jacket arrives and needs adjustment (e.g., sleeves are 1cm too long), you take it to a local alteration tailor. We reimburse the cost of these alterations up to a set limit. If the garment is unwearable (unfixable), we will remake it from scratch using updated measurements. This eliminates the risk of buying custom online.

Do not wait until you reach your goal weight to order, or you will miss the production window.

• Strategy: Place your order 4 months out using your current measurements to secure your fabric and production slot.
• The "Take-In" Rule: It is much easier for a tailor to make a jacket smaller than larger. If you lose 5kg, a local alteration tailor can easily nip in the waist and torso. If you wait and order late, you risk having no jacket at all.
• The cut-off: Stop significant weight loss efforts 4 weeks prior to the wedding. Your final fitting/alterations should happen then, and your body needs to remain stable.

• The Safe Zone: 3 to 6 months before the wedding. This is the industry gold standard. It allows time for production (4-6 weeks), shipping, and a round of local alterations if the fit isn't 100% perfect out of the box.
• The Minimum: 8 weeks. This is risky but manageable.
• The Danger Zone: Less than 6 weeks. You are relying on everything going perfectly with shipping and fit. We recommend contacting customer support for "Rush Order" feasibility before booking.

The "Super" number refers to the fineness of the wool fiber.

• Super 100s-120s: The "Workhorse" range. Durable, drapes well, and resistant to snagging. Ideal for a wedding jacket you plan to re-wear frequently.
• Super 150s+: Extremely fine and soft ("liquid silk" feel). However, they are more delicate and prone to wrinkling. While luxurious for a Groom, they may be too fragile for a rowdy dance floor or frequent use.

Hopsack is a method of weaving wool that creates a distinct "basket-weave" texture. It is widely considered the most versatile fabric for a custom blazer because:

• Wrinkle Resistance: The open weave springs back into shape, making it ideal for travel or long ceremonies.
• Breathability: It wears cool in summer.
• Texture: The coarse texture clearly signals "this is a blazer, not a suit jacket," allowing you to wear it with denim or chinos without looking like you lost your suit pants.

You need weight and insulation. Look for fabrics with a weight of 300gsm (11oz) or higher.

• Flannel: Soft, fuzzy texture that traps heat and looks incredibly elegant in grey or navy.
• Velvet: A heavy, luxurious fabric perfect for winter evening weddings. It is warm and festive.
• Tweed: Durable, thick, and water-resistant. Gives a "countryside" aesthetic appropriate for UK weddings.